Automotive Vehicle Valuation Specialist

SUMMARY:

A Service to Sales Team Member is one that will interact with existing service clients in a variety of ways. This role requires Team Members to consistently deliver a high level of customer service in all interactions. This Team will explore vehicle ownership options with clients who have brought their vehicle into the dealership for maintenance every day. There will be an expected percentage of service customers that will be expected to be reached out to. This team will be responsible for not only completing comprehensive appraisals of vehicles that are in for service, but also presenting the vehicle valuation in the agreed upon fashion to all clients, as well as following up with all clients who have had vehicles appraised. All efforts are geared to best try and generate opportunities for the client to either upgrade their vehicle or sell their vehicle.

ROLE & RESPONSIBILITIES:

· Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service. This role also includes follow-up duties on each of these opportunities to the Dealership’s Standard.

· Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening.

· Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.

· Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by and confirmed by the sales manager on duty.

· Pass off clients who are interested in upgrading their vehicle to the sales team and ensure a seamless handoff.

· Maintain ongoing performance tracker to determine success of KPI’s.

· Enter vehicle information into appraisal software, including photos, mileage, and condition.

· Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.

· Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.

· Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.

· Ensure Clients’ happiness to give the dealership the best opportunity at retaining this client’s business moving forward.

· Set goals for each month’s productivity; plan and organize how to reach those objectives.

· Attend Department Meetings as Required

· Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

· This position will be expected to perform other duties as assigned by management.

· OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

· Excellent customer handling skills. Must have the confidence to approach customers and the ability to make customers feel comfortable while ensuring information is received.

· Good interpersonal skills. Ability to communicate with others within the organization and understand information while maintaining a great deal of professionalism.

· The ability to work effectively with all levels of the organization.

· Strong computer skills (internet & MS Office), with ability to maintain records using a computerized system.

· A Current OMVIC License (or the willingness to obtain one)

· Strong Time Management & Prioritization Skills

· Strong Customer Service Skills.

· Previous automotive experience is an asset but not a requirement.

· A valid Ontario Driver’s License with a good driving record.